Cancel Todoist: Step-by-Step Guide

How to cancel Todoist in malaysia and stop recurring charges

What Todoist is and why you might need to cancel

Todoist is a task management app that helps you organise personal and team projects through web and mobile interfaces. It operates on a freemium model, meaning you can use the Beginner plan at no cost, but paid Pro and Business tiers come with auto-renewal enabled by default. If you have decided that Todoist no longer fits your workflow or budget, Tocancel is here to walk you through the cancellation process step by step so you do not get caught with an unexpected charge.

The freemium structure and auto-renewal trap

Todoist's terms of service state that credit and debit card payments are set to auto-renew by default. This means once your billing cycle ends, your next charge happens automatically unless you cancel before the renewal date. Many Malaysian users find themselves paying month after month without realising the subscription is still active. The key to avoiding duplicate charges is understanding your current plan, your renewal date, and the correct cancellation method for your account type.

Todoist pricing in malaysia (converted from USD)

Todoist publishes pricing in Malaysian Ringgit (RM) but converts rates from US dollars at the time of subscription. Your actual charge may vary slightly from the listed price due to currency fluctuations and local taxes. The main paid tiers are Pro at RM35.00 per month or RM420.00 per year, and Business at RM40.00 per user per month or RM480.00 per user annually. Understanding what you are paying for helps you decide whether cancellation is the right move.

Pricing and plan comparison for Todoist

Before you cancel, review what each plan includes so you can make an informed decision.

When cancellation makes sense for your situation

You may want to cancel Todoist if you have switched to another task app like TickTick, Notion, Asana, or ClickUp. You might also cancel if your team no longer uses shared projects or if the monthly cost no longer justifies the features you use. Some users downgrade from Pro to Beginner instead of cancelling entirely, which keeps their free access without monthly charges. On Tocancel, we help you explore all your options so you can choose the path that works best for your needs.

Your consumer rights under malaysian law

As a consumer in Malaysia, your rights are protected under the Consumer Protection Act 1999. This law gives you the right to cancel a subscription within a reasonable timeframe, and companies must provide clear, transparent billing information and cancellation methods.

Your legal position with Todoist

Under the Consumer Protection Act 1999, you have the right to end a recurring contract without penalty, provided you give notice before the next billing date. Todoist's cancellation process is self-service through your account settings, and cancellation should take immediate effect for future charges. If Todoist continues to charge you after you cancel, or if they refuse to process your cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Your legal protection means you can demand a refund of any charges made after your cancellation was confirmed, so keep proof of your cancellation confirmation screenshot.

What to do if Todoist refuses to cancel or continues charging

If you cancel through your account but the next charge still appears on your bank statement, contact Todoist support at [email protected] immediately with your cancellation screenshot and bank transaction proof. If they do not respond within 14 days or refuse to refund the charge, escalate your complaint to the MDTCA through their online portal at mdtca.gov.my. Tocancel recommends keeping all evidence, including your original receipt, cancellation confirmation, and bank statements, because these documents prove your case if you need to claim a refund through official channels.

Exact cancellation steps for each platform

The method you use to cancel depends on where you subscribed: directly through Todoist's website, the Apple App Store, or Google Play Store. Each platform has its own cancellation process, so follow the correct path to ensure your cancellation is completed.

Cancel Todoist if you subscribed on the website

This is the most common cancellation route and the easiest to verify. Follow these steps in order:

1. Go to todoist.com and log in with your email and password
2. Click your avatar icon in the top-left corner of the screen
3. Select Settings from the dropdown menu
4. Click the Subscription tab to view your current plan and billing date
5. Click Cancel plan and select your reason for cancelling from the dropdown list (e.g., "Too expensive", "Found another app", "No longer needed")
6. Add optional feedback in the text box if you wish
7. Click Cancel subscription to confirm
8. A confirmation message appears on screen. Take a screenshot immediately and save it to your device or email it to yourself
9. Check your email for a confirmation email from Todoist within 10 minutes. This email serves as your legal proof of cancellation

Your cancellation is now complete, and no future charges will appear. Your access to Pro or Business features will end at the end of your current billing cycle. If you want to keep your tasks, export them before the cycle ends by following Todoist's export guide. Tocancel advises always taking a cancellation screenshot because it protects you if a dispute arises later.

Cancel Todoist if you subscribed through apple app store

If you subscribed on an iPhone or iPad using the App Store, you must cancel through your Apple account, not through the Todoist app itself. Here is the process:

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select Subscriptions
4. Find and tap Todoist from your active subscriptions list
5. Tap Cancel Subscription
6. Choose your reason for cancellation from the menu
7. Tap Confirm to complete the cancellation
8. Apple displays a confirmation message. Take a screenshot and save it
9. Check your email for a cancellation confirmation from Apple within minutes

Your Todoist subscription ends at the end of your current billing period. You retain access to Pro features until that date. On Tocancel, we emphasise that Apple cancellations are final and immediate in the system, so you will not see any future charges from Todoist after this process.

Cancel Todoist if you subscribed through google play store

If you subscribed on an Android phone or tablet, you cancel through Google Play, not through the Todoist app. Follow these steps:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select Manage subscriptions
4. Tap Todoist from your active subscriptions
5. Tap Cancel subscription
6. Select your reason for cancelling
7. Tap Cancel subscription again to confirm
8. Google displays a confirmation message. Screenshot this and save it securely
9. Check your email for Google's cancellation confirmation receipt

Your subscription ends on your next billing date, and Todoist will not charge you again. Access to paid features stops at that date. Tocancel recommends keeping your Google Play cancellation confirmation because Google and Todoist both retain records, and this proof protects you if you ever dispute a charge.

What happens after you cancel Todoist

Once your cancellation is processed, your account enters a transition period until your billing cycle ends. Understanding what to expect next helps you avoid confusion or missed data.

Your access and data after cancellation

You retain full access to your Todoist account and all your tasks until your current billing cycle ends. After that date, your account automatically downgrades to the free Beginner plan. You can still log in, view your tasks, and add new items, but your paid features like calendar view, custom reminders, and advanced filters are no longer available. Your data is not deleted immediately after downgrade; Todoist's terms do not specify an exact data retention period after cancellation, so it is wise to export or back up any critical tasks before your cycle ends.

How to export your tasks before access ends

To preserve your task data, export it while you still have access. Go to Settings, select Backup, and download your data in CSV or JSON format. Save this file to your computer or cloud storage as a safety copy. This step takes only a few minutes and gives you peace of mind that your information is secure even if you never use Todoist again.

Refund eligibility and how to claim

Your refund rights depend on when you cancelled relative to your billing date and whether local consumer law applies to your purchase.

When you are entitled to a refund

If you cancel before your billing date, you are not charged again, so no refund is needed. However, if you cancelled after the renewal charge already appeared on your bank statement, you have a legal right to request a refund for that charge. Malaysian consumer law entitles you to cancel a subscription contract within a reasonable period, which typically means before the renewal date. If Todoist charged you after your confirmed cancellation, that charge is unauthorised and must be refunded.

How to request a refund from Todoist

Email Todoist support at [email protected] with the subject line "Refund request for unauthorised charge" and include the following information:

• Your Todoist account email address
• The date you cancelled (with your cancellation screenshot attached)
• The charge amount and date it appeared on your bank statement
• Your bank transaction reference number or screenshot of the statement line
• A polite but firm statement that you cancelled before the renewal date and should not have been charged

Todoist support usually responds within 48 hours. If they approve your refund request, the amount is credited back to your original payment method within 5-10 business days. If they deny your request or do not respond within 14 days, Tocancel advises you to escalate to the MDTCA or contact your bank to file a chargeback dispute. Your bank can reverse the charge if you provide proof of cancellation, making this your second option if Todoist refuses cooperation.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward until something goes wrong. Many users make mistakes that cost them money or leave them uncertain whether they have actually cancelled. Here are the pitfalls to sidestep.

Mistake 1: cancelling on the wrong platform

If you subscribed through the App Store but you cancel through the Todoist website, your subscription remains active and you are charged again. Each platform handles cancellations separately, so you must cancel where you subscribed. Check your original purchase receipt or email to confirm which platform you used, then go to that exact platform to cancel. This single check saves you from accidental charges.

Mistake 2: not taking a cancellation screenshot

Without a screenshot of your final confirmation, you have no proof you cancelled. If you are charged again and Todoist claims they have no record of your cancellation, you have no evidence to dispute them. Always take a screenshot of the final confirmation screen and email it to yourself immediately. Tocancel strongly recommends treating this screenshot as your legal receipt because it protects you in any refund dispute.

Mistake 3: cancelling just after your renewal date

If your renewal date is the 15th and you cancel on the 16th, you have already been charged for the next cycle. Cancelling then does not get your money back; it only stops the charge after that. Set a phone reminder for 2-3 days before your renewal date so you have time to cancel without missing the window. Check your cancellation confirmation email to see exactly when your next billing date would have been, then count backwards to plan your cancellation timing.

Mistake 4: assuming the free beginner plan is your cancellation

Downgrading to Beginner is not the same as cancelling. Your account still exists, and if you ever accidentally re-subscribe, your data is there waiting. To fully end your subscription and stop all charges, you must explicitly click "Cancel subscription" in your Subscription settings. Downgrading is useful if you want to keep your tasks but stop paying; cancellation is for when you want to leave Todoist entirely.

Checklist to confirm your Todoist cancellation is complete

Use this checklist after you cancel to verify everything has gone through correctly and protect yourself from accidental charges.

How tocancel helps you stay protected after cancellation

Tocancel.com is built to support Malaysian consumers like you who want clarity and confidence when cancelling subscriptions. Our platform helps you track when your cancellation should take effect, reminds you to check for surprise charges, and provides templates for dispute emails if Todoist refuses to honour your cancellation. Tocancel has helped thousands of consumers cancel recurring charges across apps and services, and we bring that same level of detail and support to every service profile.

When you use Tocancel to guide your Todoist cancellation, you gain access to real-time confirmation tracking, email templates for refund requests, and escalation pathways through the MDTCA if you need them. Our guides are written in plain Malaysian English so every step is crystal clear, and every piece of advice is grounded in your actual consumer rights, not marketing speak.

Contact information and escalation pathways

If Todoist refuses to cancel or continues charging you, you have clear escalation routes under Malaysian law.

Direct contact for Todoist support

Email Todoist support at [email protected] with details of your issue. Todoist lists 24/7 support availability, though email response times vary. There is no Malaysia-specific phone line or office for Todoist; the company (Doist Inc.) is based in the United States. Therefore, all cancellations and disputes are handled through your online account or email correspondence.

Malaysia consumer protection escalation

If Todoist does not respond or refuses your cancellation within 14 days, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Visit mdtca.gov.my to file a formal complaint online. Include your cancellation screenshot, all email correspondence with Todoist, and bank statements showing the disputed charges. The MDTCA has authority under the Consumer Protection Act 1999 to investigate and compel refunds on your behalf.

Your bank's chargeback option

If you have exhausted other options and Todoist has charged you after cancellation, contact your bank and request a chargeback dispute. Provide your bank with your cancellation screenshot and statement showing the unauthorised charge. Most Malaysian banks process chargeback requests within 30-60 days and will reverse the charge if your evidence supports an unauthorised transaction claim. This is your final recourse if the company and regulator do not act.

Cancelling Todoist should be straightforward, and with the right knowledge and proof, it absolutely is. Tocancel.com has designed this guide to walk you through every step, protect your rights, and ensure you are never caught off guard by surprise charges. Whether you are switching to another app or stepping back from task management entirely, you now have the clarity and confidence to take action. Your money is yours, your choices matter, and Tocancel is here to help you keep it that way. Start your cancellation today and verify your confirmation within 24 hours-your peace of mind is worth those few minutes of attention.