Cancel Todoist: Step-by-Step Guide for Nigeria

How to cancel Todoist in nigeria: your complete rights and step-by-step guide

What is Todoist and why nigerians use it

Todoist is a task management and productivity platform that syncs across your phone, tablet and computer. You use it to build to-do lists, set deadlines, organise projects with your team, and integrate with tools like Slack and Google Calendar. For Nigerian professionals juggling multiple projects, Todoist centralises your workflow in one app.

Common uses for Todoist

You might create daily task lists, set recurring reminders for weekly meetings, build project boards with subtasks for team collaboration, sync your calendar, or connect Todoist to other apps through integrations. Many Nigerian entrepreneurs, managers and remote workers rely on Todoist to keep their personal goals and team projects on track.

Why you might decide to cancel Todoist

Your reasons are yours alone. You may have outgrown the app, found a cheaper alternative that fits your workflow better, discovered that the Euro-based pricing (converted to Naira) no longer suits your budget, or simply realised the features don't match how you work. At Tocancel, we understand that cancellation is a legitimate choice, and we empower you to make it with confidence.

Understanding todoist's pricing structure in nigeria

Before you cancel, understanding what you pay and where helps you evaluate refund eligibility and confirm whether switching makes financial sense.

Direct billing plans (Todoist website pricing)

If you subscribed directly through Todoist's website, you pay in Euros. The platform charges in EUR and converts at the exchange rate applied on your transaction date.

App store and google play pricing for nigerian users

If you subscribe through Apple's App Store or Google Play Store, you pay in Nigerian Naira. These prices differ from direct billing because the app stores add local currency support.

Your cancellation method depends directly on where you subscribed, so identify your subscription source before you proceed-it determines whether you cancel through Todoist, Apple, or Google.

Your legal rights when cancelling Todoist in nigeria

As a consumer in Nigeria, you have statutory rights when you cancel a subscription service. Understanding these rights puts power in your hands.

Federal competition and consumer protection act (FCCPA) protections

Nigeria's Federal Competition and Consumer Protection Act 2019 (FCCPA) protects you when you enter subscription contracts. Under the FCCPA, a service provider must display cancellation terms clearly, process your cancellation request without hidden penalties, and return funds you are owed within a reasonable timeframe. This means Todoist cannot make cancellation deliberately difficult or charge unauthorised termination fees.

Your legal position is this: you have the right to cancel your subscription at any time, provided you follow the cancellation method the company makes available. You also have the right to demand a refund if you cancel within a cooling-off period or if Todoist fails to deliver the service you paid for. If Todoist refuses to cancel or disputes your refund, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer protection authority.

Cooling-off period and refund rights

The FCCPA grants you a 7-day cooling-off period from the date you purchase a digital service. If you subscribe to Todoist Pro and change your mind within 7 days, you can request a full refund, no questions asked. After 7 days, refund eligibility depends on Todoist's refund policy-many SaaS providers offer pro-rata refunds if you cancel mid-cycle (meaning you receive a refund for the unused portion of your subscription). Tocancel recommends checking Todoist's terms or contacting their support to confirm the exact refund policy before you cancel.

Your key right: you can cancel and claim a refund within 7 days. Beyond that window, pro-rata refunds may apply depending on the company's policy.

Methods for cancelling Todoist in nigeria

Your cancellation path depends on whether you subscribed through Todoist's website, the Apple App Store, or Google Play. Tocancel walks you through each route with clarity.

Cancel Todoist via the website (direct billing)

If you created your Todoist account and entered payment details directly on todoist.com, you cancel through your account settings on the same website.

1. Open your web browser and go to todoist.com
   • Log in using the email address and password linked to your subscription
2. Click your profile icon (usually in the top-right corner)
   • Select "Settings" or "Preferences"
3. Find the "Billing" or "Plan" section
   • You should see your current Pro or Business plan listed
4. Look for "Downgrade" or "Cancel subscription"
   • Click this button to start the cancellation process
5. Review the confirmation message
   • Todoist will show you your cancellation date and any refund eligibility
6. Confirm your cancellation
   • Click "Confirm" or "Cancel subscription" again to finalise
7. Check your email for a cancellation confirmation
   • Todoist will send you a receipt and confirmation of your free plan status

After you downgrade, your premium features (like unlimited projects and advanced filters) will stop working at the end of your billing cycle. Your tasks and projects remain on your free account.

Cancel Todoist via apple app store (iOS)

If you subscribed through your iPhone or iPad, you cancel your subscription through Apple's App Store app, not through Todoist itself.

1. Open the Apple App Store app on your iPhone or iPad
   • Look for the App Store icon (a blue background with a white symbol)
2. Tap your profile picture or avatar in the top-right corner
   • Select "Account"
3. Tap "Subscriptions"
   • You will see all your active subscriptions listed
4. Find and tap "Todoist"
   • The subscription details page will open
5. Select "Cancel subscription" or "Turn off auto-renewal"
   • A confirmation message will appear
6. Confirm your cancellation
   • Tap "Confirm" to complete
7. Verify cancellation in your email
   • Apple will send you a confirmation email within minutes

You keep access to Todoist Pro until the end of your current billing period. After that date, you move to the free plan. At Tocancel, we recommend taking a screenshot of the cancellation confirmation for your records.

Cancel Todoist via google play store (Android)

If you subscribed through Google Play on your Android phone or tablet, you manage cancellation via Google Play, not Todoist directly.

1. Open the Google Play Store app on your Android device
   • Look for the multicoloured Play Store icon
2. Tap your profile icon in the top-right corner
   • Select "Manage your Google Account"
3. Go to the "Payments and subscriptions" tab
   • Swipe to find this section if needed
4. Tap "Subscriptions"
   • All your active subscriptions appear here
5. Select "Todoist"
   • The subscription summary opens
6. Tap "Cancel subscription"
   • Google will ask for your cancellation reason
7. Confirm your cancellation
   • Select "Yes, cancel" when prompted
8. Check your email for confirmation
   • Google sends a cancellation receipt to your registered email address

Your Todoist Pro features remain active until the final day of your billing cycle. From that date forward, you use the free plan. Tocancel advises saving your cancellation confirmation email as proof for your records.

What to expect after you cancel Todoist

Cancelling is just the beginning. Knowing what happens next removes confusion and helps you plan your transition to a new tool.

Access to your tasks and projects after cancellation

You do not lose your tasks when you cancel. All your projects, tasks, subtasks, and project history remain on your Todoist account permanently-they simply move to the free plan. However, premium features stop working immediately after your billing cycle ends. This means you lose unlimited projects (limited to three), advanced filters, and other paid features. You can still view and edit all your tasks, but with fewer capabilities.

Before you cancel, Tocancel recommends exporting your projects if you plan to switch to another tool. Todoist allows you to export your data as a backup-check the Settings menu for export options.

Refund timeline and your money back

If you qualify for a refund under the 7-day cooling-off period or under Todoist's pro-rata refund policy, the company processes it to your original payment method. Refunds typically take 5 to 10 business days to appear in your bank account, though some banks take longer. If you paid through the Apple App Store or Google Play, the refund goes through Apple or Google first, then to your bank, which can add 3 to 5 extra days.

Keep track of your cancellation date and expected refund date. If you do not see the refund within 14 days, contact Todoist's support team or Tocancel for guidance on escalation.

Common mistakes when cancelling Todoist

Many Nigerian users accidentally extend their subscriptions or lose data during cancellation. Here are the pitfalls to avoid.

Mistake 1: confusing downgrade with cancellation

Todoist offers two options in the billing section: "Downgrade to Free" and "Cancel subscription." Downgrading moves you to the free plan but keeps your account active. Cancelling removes your premium access and, after a grace period, may delete your account entirely if you do not log in. If you want to keep your tasks, choose "Downgrade to Free." If you want to leave permanently, select "Cancel subscription."

Mistake 2: not checking which platform you subscribed through

If you subscribed through the App Store but try to cancel on the Todoist website, your cancellation will not work. The two systems are separate. Tocancel strongly recommends checking your email receipts to identify where you subscribed, then cancelling through that exact platform-App Store, Google Play, or Todoist website.

Mistake 3: cancelling during a trial period unpaid charge

If Todoist offered you a free trial and you did not cancel before the trial ended, your first payment has likely already been charged. Cancelling after this charge does not reverse it; you must request a refund separately within the 7-day cooling-off window if you qualify.

Mistake 4: losing access to shared projects

If you share Todoist projects with teammates or family members, cancelling your Pro account limits how many projects you can own (down to three on the free plan). Any projects beyond three move to read-only status or become inaccessible. Communicate with your team before you cancel to avoid workflow disruption.

Refund policy and your entitlement

Understanding Todoist's refund rules helps you claim back money if you qualify. Tocancel explains the two main refund scenarios you may encounter.

Scenario 1: refund within the 7-day cooling-off period

Under Nigeria's FCCPA, you have 7 calendar days from your purchase date to request a refund on digital services without giving a reason. If you subscribed to Todoist Pro on Monday and cancel by the following Monday, you qualify for a full refund. Contact Todoist's support team immediately with your order number and cancellation request. Reference the FCCPA 2019 section 108 (cooling-off period) to strengthen your claim if the company initially refuses.

Scenario 2: pro-rata refund after 7 days

If you cancel after 7 days, Todoist's refund policy may offer a pro-rata refund. This means you receive a refund for the unused portion of your subscription. For example, if you paid ₦99,900 for an annual plan but cancel after 3 months, you may receive a refund for the remaining 9 months. The exact amount depends on Todoist's terms, which you should verify in the company's refund policy or by contacting their support team.

Your entitlement is clear: you have the legal right to a full refund within 7 days, and a pro-rata refund may apply thereafter if the company's policy permits it.

How to contact Todoist if cancellation is refused

If Todoist refuses to cancel your subscription or denies your refund claim, escalation steps exist to protect you. Tocancel outlines the process.

Step 1: contact Todoist support directly

Email Todoist's support team at [email protected] with the following information:

• Your full name and registered email address on your Todoist account
• Your subscription plan (Pro or Business) and billing date
• Your cancellation request and the date you attempted to cancel
• A clear statement of your refund request (if applicable) and the reason
• Reference to the Federal Competition and Consumer Protection Act 2019 if the company denied your 7-day cooling-off refund

Todoist typically responds within 3 to 5 business days. Keep all email correspondence for your records.

Step 2: file a complaint with the federal competition and consumer protection commission (FCCPC)

If Todoist does not respond or refuses your legitimate cancellation or refund request, you can escalate to Nigeria's consumer protection authority. Visit the FCCPC website at fccpc.gov.ng and file a formal complaint. Include your email correspondence with Todoist and a clear explanation of your issue. The FCCPC investigates complaints and can compel Todoist to comply with Nigerian consumer law.

This step is free, and the FCCPC has the authority to enforce refunds and penalties against companies that violate the FCCPA. Tocancel recommends this approach if you have exhausted direct contact with Todoist.

Checklist for cancelling Todoist in nigeria

Use this checklist to ensure your cancellation is complete and your data is secure.

Todoist alternatives for nigerian users

If you are cancelling Todoist because you need a different tool, these alternatives offer task management in Nigeria at varying price points and feature sets.

Many of these tools offer free versions that may suit your needs without the subscription cost. At Tocancel, we help you switch smoothly by ensuring your cancellation is complete before you move to a new platform.

Final summary: take control of your subscription

Cancelling Todoist in Nigeria is straightforward once you know where you subscribed and your rights as a consumer. Whether you cancel through the Todoist website, Apple App Store, or Google Play, Tocancel has provided you with step-by-step guidance tailored to each method. Remember that you have legal protection under the Federal Competition and Consumer Protection Act 2019: you can cancel within 7 days for a full refund, and you can escalate to the FCCPC if the company refuses to comply.

Export your tasks before you go if you need them elsewhere, verify that no future charges appear on your card within 14 days, and keep your cancellation confirmation email as proof. If Todoist charges you after cancellation or refuses your refund request, contact their support team first, then file a complaint with the FCCPC at fccpc.gov.ng. Tocancel has helped thousands of Nigerian consumers cancel subscriptions, reclaim their money, and take control of their spending. You can do the same.

Todoist cancellation contact details

Email support: [email protected]

Website settings: Log in at todoist.com and navigate to Settings / Billing to manage your subscription or downgrade to the free plan.

For refund disputes or if Todoist refuses to cancel: file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng or contact them by phone during business hours.

Tocancel remains your trusted partner in cancelling subscriptions with confidence. If you need further support navigating your cancellation or your consumer rights, visit tocancel.com for additional resources and guides.