Shopping

When you sign up for a shopping service, you are entering a contract. And in Singapore, you have a clear right to walk away from that contract when it no longer serves you. Whether you're facing unexpected charges or simply no longer use the platform, you don't have to stay locked in. Tocancel helps you exercise that right by sending a formal cancellation letter on your behalf, so you can end the agreement properly and without the hassle.

Your consumer rights

In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) is your main shield. This law protects you from unfair practices and gives you the power to challenge charges you didn't agree to. You are entitled to dispute unauthorised fees and demand a refund for services you never authorised. This means you have legal backing when you decide to cancel a subscription that isn't working for you.

Notice periods for cancellation

Many shopping services try to lock you into a contract with long notice periods. Under the CPFTA, you have the right to clear and transparent information about these terms. If a company hides its cancellation policy or makes it unreasonably difficult to leave, you can push back. In practice, you should not be trapped by confusing fine print.

Getting refunds for unauthorised charges

If you spot a charge on your statement for a service you didn't sign up for, you have the right to dispute it. The CPFTA supports your claim for a refund in these situations. You shouldn't have to pay for something you never agreed to, and you can take action to get that money back.

Common reasons to cancel

There are many practical reasons why you might want to end a shopping subscription. Recognising these can help you decide when it's time to act.

Unused subscriptions piling up

It's easy to accumulate memberships across platforms like Shopify, Amazon, and eBay without tracking what you spend. Many users are surprised by how quickly these charges add up. Cancelling services you no longer use is the fastest way to regain control of your budget.

Your shopping habits have changed

Your preferences shift over time. You might have relied on Carousell or Zalora previously, but now you shop elsewhere. When a platform no longer fits your lifestyle, there's no reason to keep paying for it. This frees up your money for services that genuinely matter to you.

How Tocancel helps

Tocancel has cancellation letter templates for over 122 shopping services, including Shoprunner, Lazada, and Shopee. You don't need to navigate confusing cancellation pages or wait on hold. Simply provide your details online, and Tocancel prints, stamps, and posts a registered letter for you. This letter arrives with legal weight, and you receive confirmation once it's done. It's a stress-free way to cancel shopping subscriptions and reclaim your money.